Julia Shearwood
International Equestrian Photography

Delivery & Returns

All  orders are treated as urgent and we endeavour to have them printed and posted out  within 14 days. ( Very often this is much quicker).  All orders are processed as soon as possible, but in busy times when we spend many days away at events, we may not always be able to process orders as quickly as we would wish.

All orders from the web site are sent to a lab to be printed, so, to this end, we are dependent on their turnaround as well as the delivery time from Royal Mail.

If an order is required for a specific date, please email us with details, and we will endeavour to help fufil your requirements.

If your order fails to meet your total satisfaction, please get in touch with us within 7 days using any of the methods on the "contact us" page.

If your complaint is upheld we will either replace your photograph or refund your payment within 14 days of receipt of the original photograph.

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